Terms of Service

By creating an account, installing the browser extension, or using any part of our Service, you agree to these Terms of Service and our Privacy Policy.

You represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into this Agreement
• You are using the Service for business purposes
• All information you provide to us is accurate and complete

LabelLight is a browser extension that enables custom DYMO label printing from Lightspeed Retail (X-Series). The Service includes:

• The LabelLight browser extension for Google Chrome
• The LabelLight website and user account system
• Documentation and support resources

2.1 Third-Party Software Requirements

The Service requires the following third-party software, which you must obtain separately:

• Lightspeed Retail (X-Series) - An active Lightspeed Retail subscription is required. LabelLight is not affiliated with or endorsed by Lightspeed.
• DYMO Connect / DYMO Label Software - Required for printer communication. LabelLight is not affiliated with or endorsed by DYMO.
• Google Chrome Browser - The extension is designed for Google Chrome. Compatibility with other Chromium-based browsers is not guaranteed.

We are not responsible for the availability, functionality, or compatibility of these third-party services.

3.1 Account Creation

To use the Service, you must create an account using one of our supported sign-in methods (email and password, or Google Sign-In). You are responsible for:

• Maintaining the security of your account credentials
• Using a strong, unique password if signing up with email
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

3.2 Account Restrictions

Each account is tied to a single individual. You may not:

• Share your login credentials with others
• Allow multiple people to sign in using the same account
• Transfer or sell your account to another person

Multi-user plans (Team, Business, Enterprise) allow multiple people to use the Service, but each person must have their own individual account within your organisation.

4.1 Subscription Plans

We offer various subscription plans with different user limits. Current pricing is displayed on our pricing page. All prices are in US Dollars (USD) unless otherwise stated.

4.2 Free Trial

We offer a 30-day free trial for new users. A valid payment method is required to start the trial. If you do not cancel before the trial ends, you will be automatically charged for your selected subscription plan.

4.3 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. Payment is processed through Stripe, and by using our Service you agree to Stripe's terms of service.

You authorize us to charge your payment method for all fees associated with your subscription.

4.4 Price Changes

We reserve the right to change our prices at any time. Price changes will not affect your current billing period. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers.

4.5 Taxes

Prices may be exclusive of applicable taxes. You are responsible for paying any taxes associated with your subscription, including GST, VAT, or sales tax as applicable in your jurisdiction.

5.1 Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for future billing periods
• You will lose access to the Service when your current period ends
• Your settings and preferences will be retained for 30 days in case you resubscribe

5.2 Refunds

Refunds are granted at our sole discretion. We generally do not provide refunds for:

• Partial months or years of service
• Failure to cancel before a renewal date
• Dissatisfaction with features that were clearly described before purchase

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction or the laws of New Zealand
• Attempt to reverse engineer, decompile, or disassemble the Service
• Copy, modify, or distribute the Service or any part of it
• Resell, sublicense, or provide the Service to third parties
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Use automated means (bots, scrapers) to access the Service
• Transmit viruses, malware, or other malicious code
• Impersonate another person or entity

7.1 Our Intellectual Property

The Service, including all content, features, and functionality (including but not limited to software, code, designs, text, graphics, and logos), is owned by DK Developments and is protected by copyright, trademark, and other intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for your business purposes during your subscription period.

7.2 Your Content

You retain all ownership rights to your content, including:

• Label templates you create
• Brand images you upload
• Profile information you provide

Your content is stored locally in your browser. We do not access, store, or have any rights to your Lightspeed data or printed label content.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.

8.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 Third-Party Dependencies

We do not warrant or guarantee:

• Compatibility with current or future versions of DYMO software, Lightspeed Retail, or Google Chrome
• Continued availability of third-party APIs or services
• That third-party services will function without interruption or errors
• That changes made by Lightspeed, DYMO, or Google will not affect the Service

8.3 No Guarantee of Results

We do not guarantee any specific results from using the Service. Your experience may vary based on your equipment, software configuration, and usage patterns.

8.4 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• DK DEVELOPMENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.
• OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
• WE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THIRD-PARTY SOFTWARE, INCLUDING LIGHTSPEED RETAIL, DYMO SOFTWARE, OR GOOGLE CHROME.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless DK Developments and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations

11.1 Termination by You

You may terminate your account at any time by cancelling your subscription and ceasing use of the Service.

11.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause, with or without notice. Reasons for termination may include, but are not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• Discontinuation of the Service

11.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We may delete your account data after 30 days
• You remain responsible for any outstanding fees
• Sections of these Terms that by their nature should survive termination will survive (including Disclaimers, Limitation of Liability, Indemnification, and Governing Law)

12.1 Informal Resolution

Before filing any legal claim, you agree to attempt to resolve any dispute informally by contacting us at support@labellight.com. We will attempt to resolve the dispute within 30 days.

12.2 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of New Zealand.

If you are accessing the Service from outside New Zealand, you are responsible for compliance with local laws to the extent they apply.

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DK Developments regarding the Service and supersede any prior agreements.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14.5 Notices

We may provide notices to you via email to the address associated with your account, or by posting on the Service. You are responsible for keeping your contact information current.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Posting the updated Terms on this page with a new "Last updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

If you have any questions about these Terms, please contact us:

DK Developments
11 Darcy Place, Massey, Auckland, 0614
New Zealand
Email: support@labellight.com