Installation Guide - LabelLight Docs

Prerequisites

Before installing LabelLight, ensure you have the following:

Google Chrome - The extension only works with Chrome browser
DYMO LabelWriter Printer - Connected to your computer via USB
Lightspeed Retail Account - Active subscription with web access
LabelLight Subscription - Sign up at our pricing page

Step 1: Install DYMO Connect Software

LabelLight requires DYMO Connect (or DYMO Label Web Service) to communicate with your printer. This software must be running for the extension to work.

Download DYMO Connect
Visit the DYMO Support page and download DYMO Connect for your operating system.
Install the Software
Run the installer and follow the on-screen instructions. Accept the default installation options.
Connect Your Printer
Connect your DYMO LabelWriter printer to your computer via USB. Windows should automatically detect and install drivers.
Verify DYMO Connect is Running
Look for the DYMO icon in your system tray (Windows) or menu bar (Mac). DYMO Connect must be running whenever you want to print labels.

💡 Tip

Set DYMO Connect to start automatically with Windows to ensure it's always available when you need to print.

Step 2: Install LabelLight Extension

From Chrome Web Store

Install directly from the Chrome Web Store: LabelLight - Label Printing.

Open Chrome Web Store
Visit the LabelLight page on the Chrome Web Store.
Click "Add to Chrome"
Click the blue "Add to Chrome" button to begin installation.
Confirm Installation
A popup will appear asking for permissions. Click "Add extension" to confirm.
Extension Installed
The LabelLight icon will appear in your Chrome toolbar. Click it to open settings.

📸 Screenshot: Adding LabelLight from Chrome Web Store

Step 3: Sign In to LabelLight

Click the Extension Icon
Click the LabelLight icon in your Chrome toolbar to open the settings page.
Sign In with Google
Click the "Sign in with Google" button. A popup will appear for Google authentication.
Authorize the Extension
Select your Google account and authorize LabelLight to access your basic profile information.
Subscription Verification
After signing in, the extension will verify your subscription status. Ensure you have an active subscription.

⚠️ Important

Your Google account is used only for authentication and subscription verification. LabelLight does not access your emails, documents, or other Google services.

📸 Screenshot: Google sign-in authentication

Verifying Installation

To verify that LabelLight is installed and working correctly:

Check Extension Icon
The LabelLight icon should be visible in your Chrome toolbar. If not, click the puzzle piece icon to pin it.
Open Extension Settings
Click the icon and verify that the settings page loads without errors.
Check Printer Detection
In the settings page, go to "General Settings" and verify that your DYMO printer appears in the dropdown.
Test on Lightspeed
Navigate to Lightspeed Retail. Open a product or consignment page and look for the enhanced "Print Labels" button.

✅ Success

If you can see your printer in the dropdown and the print buttons appear on Lightspeed pages, installation is complete!

Troubleshooting Installation

DYMO Connect Not Running

If printers don't appear, ensure DYMO Connect is running. Look for the DYMO icon in your system tray. If it's not there, launch DYMO Connect from your Start menu.

Extension Not Loading

Try refreshing the Lightspeed page after installing the extension. If problems persist, disable and re-enable the extension in Chrome's extension settings.

Printer Not Detected

If your printer isn't showing up:

Check USB connection to the printer
Restart DYMO Connect software
Try the "Bypass Printer Detection" option in settings (some DYMO Connect versions have a detection bug)

For more troubleshooting help, see the Error Messages guide.